Admin

Pharmacy 1

Client profile, analytics, calls, agents, and users.

Calls
6
Flat vs prior period
Total Duration
6m 24s
Agent Cost
$0.86
11.7% vs prior period
Avg Cost / Min
$0.13/min
Bookings
2
33.3% vs prior period
Conversion
33.3%
Avg Duration
1m 04s
Spam / Abandoned
1
50.0% vs prior period

16.7% of calls

Overview

Call and booking trends
Calls by topic
Prescription check2
Booking2
General1
Abandoned/spam1
Average time to booking
Avg 1.2m
Call times

Calls

Amelia Clarke

1m 02s

+447700900101 · Pharmacy 1

24/05/26 · 07:00Prescription check

Caller checked whether their NHS repeat prescription had arrived and was told it would be ready after 4 PM.

Oliver Hughes

1m 19s

+447700900122 · Pharmacy 1

23/05/26 · 12:17Booking

Caller booked a flu jab appointment and confirmed availability for the following afternoon.

Thomas Evans

1m 03s

+447700900248 · Pharmacy 1

22/05/26 · 16:05Booking

Caller asked about travel vaccinations for Thailand and booked a travel health appointment.

Charlotte Brown

1m 20s

+447700900269 · Pharmacy 1

22/05/26 · 07:22General

Caller asked about private service pricing and was given the consultation fee and expected medicine cost range.

Mia Green

0m 19s

+447700900395 · Pharmacy 1

20/05/26 · 11:10Abandoned/spam

Caller disconnected before stating the reason for the call.

Noah Lewis

1m 21s

+447700900416 · Pharmacy 1

19/05/26 · 17:30Prescription check

Caller checked whether their NHS repeat prescription had arrived and was told it would be ready after 4 PM.

Client profile
No logo uploaded
Active Retell agent
Users
John Smith
john.smith@pharmacy1.test
Admin
Sarah Williams
sarah.williams@pharmacy1.test
User